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Higher Education

SOA University

Resolving Network Downtime & VLAN Misconfiguration Restoring Stable Connectivity for Academic Excellence in 24 Hours.

Network Audit VLAN Configuration Port Management
CLIENT BACKGROUND

About SOA University

Siksha 'O' Anusandhan (SOA) University is a premier institution known for its emphasis on innovation and digital learning. The university relies heavily on robust IT infrastructure to support its academic and administrative operations.

SOA University utilizes a centralized Database Request (DBR) system used by students and staff for various academic activities. When the university began experiencing frequent internet downtimes and DBR request timeouts, it disrupted online academic activities and internal communication systems.

Industry

Higher Education

Location

Bhubaneswar, Odisha

SOA University Campus
SOA University
Premier Higher Education Institution
THE CHALLENGES

Network Downtime & VLAN Issues

The university's internal IT investigation revealed critical network infrastructure problems affecting academic operations.

DBR Request Timeouts

Frequent Database Request timeouts especially during peak usage hours, disrupting student and staff operations.

Critical Impact

Inconsistent Connectivity

Unreliable internet connectivity across departments affecting academic services and internal communications.

Service Disruption

VLAN Misconfiguration

Incorrect VLAN configurations led to IP conflicts, poor routing, and significant packet loss across the network.

Root Cause

Misassigned Ports

Switch ports incorrectly assigned to wrong VLANs, affecting critical systems connectivity.

Config Issue

Lack of Segmentation

No proper network segmentation between academic and administrative networks affecting security.

Security Risk

Overlapping Subnets

Subnet conflicts causing poor routing efficiency and contributing to overall network degradation.

Performance Hit
OUR APPROACH

Systematic Network Resolution

Accveil Solutions, known for expertise in network engineering, was engaged to diagnose and resolve the critical infrastructure issues.

On-Site Network Audit

Step 1

Comprehensive audit of SOA University's network infrastructure covering all critical network components and configurations.

Switch Port Mappings VLAN Assignments Routing Analysis Packet Inspection

Diagnosis & Root Cause Analysis

Step 2

Identified critical configuration issues causing the network problems and documented findings for remediation.

IP Conflicts Found Port Misassignments Missing Segmentation

Swift Implementation

Step 3

Rapid deployment of corrective actions to restore network stability and optimize performance within 24 hours.

Reconfigured VLANs with proper tagging and subnet assignments
Reassigned switch ports to appropriate VLANs by department
Enabled network segmentation for security and performance
End-to-end testing of DBR systems and internet connectivity
THE RESULTS

Rapid Network Transformation

Within 24 hours of implementation, SOA University experienced complete network restoration and significant performance improvements.

24
Hours to Resolution
40%
Throughput Improvement
100%
Uptime Restored
0
DBR Timeouts

DBR Timeouts Eliminated

Complete elimination of Database Request timeouts for students and staff.

Stable Connectivity

Internet connectivity stabilized across all university departments.

40% Better Throughput

Network throughput improved due to optimized routing and segmentation.

Documentation & Training

IT team received complete documentation on updated VLAN structure.

"
Accveil Solutions responded quickly and professionally. Their team not only resolved our network issue but also optimized our infrastructure for long-term stability. We're now better prepared for high-load scenarios thanks to their proactive approach.
Head of IT
SOA University
TECHNICAL SUMMARY

Network Infrastructure Optimization

The project demonstrated the importance of proper VLAN configuration and network segmentation in educational environments with high network demands.

VLAN Reconfiguration

Proper tagging, subnet assignments, and elimination of IP conflicts.

Port Management

Correct assignment of switch ports to VLANs based on department and service.

Network Segmentation

Isolation of academic and administrative networks for security and performance.

Project Impact Summary

Network Uptime 100%
Throughput Improvement 40%
DBR Timeout Resolution 100%
IT Team Satisfaction 100%
Network Optimized
Future-ready infrastructure
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